Pickled herring, salted licorice, sports I don’t comprehend and a language I don’t speak. At the outset, Sweden seemed like a place that I just wasn’t going to fit in. But certain foods can become an acquired taste (if you stay away from Burger King and McDonalds) and oddly enough, the people out here speak English better than I do. But best of all there is a Mac Systems Administrative community here in Northern Europe that comes together at MacSysAdmin; one that is filled with the same challenges that we all face. It’s a community, like many around the world, filled with a quest for more knowledge on the platform…
-
-
Business Intelligence and ITIL
A lot of importance is being placed on business intelligence again. It seems as though the promises that business intelligence was supposed to deliver got lost at some point, but that it’s oddly enough found its way back onto the path of productivity gains and ergo back into the minds of the IT pundits that drive the rhetoric of the industry. But what I don’t hear people talking about is applying business intelligence to the business of IT. A lot of resources are put into a wide variety of IT projects. But what drives the agenda? Are the allocation of those resources justified based on quantifiable metrics or are they…
-
The Lighter The Touch… Imaging & Support
When it comes to system imaging, the most important aspect is to be methodical. If there is an error, the last thing you want to do is try 3-4 different things to see if one fixes the problem. Bust out the scientific method and find out exactly what the problem is. Because you’re about to make a change, en masse, that is going to have a resounding impact on the ecosystem that is your environment. And the smaller the change, or the light the touch, that you make then the less likely you will be to introduce a support nightmare in some other part of the enterprise. Many environments have…