I originally posted this at http://www.318.com/TechJournal Information Technology (IT) is, by definition, a technical business. Professionals in the industry often use technology assets and their status as a basis for referencing the performance of an IT Department. Management and end-users judge the IT Department differently. This judgment is typically less quantifiable because it is based primarily on the perception of individuals not involved directly with IT. IT Departments are often doing better than their users think from a technical point of view. Determining the success level of an IT organization depends on identifying the positive and negative factors used to build users’ perceptions about an IT Department. A survey can…