We’re going to try using Zendesk’s Help Center feature to manage our help articles. The feature essentially provides a simple CMS for providing support for our fantastic users. If you go to Bushel.com, there is now a link in the header called “Support”. It takes you to support.bushel.com. Find Out More About Bushel’s New Help Center On The Bushel Blog
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Interview with Chuck Joiner of MacVoices re: Bushel
My third podcast in the last couple of months, this time with Chuck Joiner again, of MacVoices. And we talked a pretty good bit about Bushel and Mobile Device Management. Thanks to Chuck formatting this whole thing pretty awesome and helping bring my explanations to a point where they actually make sense! http://www.macvoices.com/macvoices-15055-charles-edge-jamf-software-discusses-mobile-device-management-bushel/
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Integrate Nike Running App With Apple’s Health App
The new Health app from Apple provides a conduit to run all of your health data through on an iOS device in order to then provide you with a single pane of glass to see all of your health related data. This can include diet, workouts, weight, blood pressure, etc, provided that the vendors of such devices or apps you may use support those features. The Nike Running app (not yet for the Fuelband) is one such app. And if you track runs with Nike Running then you’ll want to setup the integration asap, as the Health app only looks at runs that are configured after you setup the integration. To…
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Upgrade to iOS 7 from an iOS Device.
Most of my readers have already upgraded from iOS 6 to iOS 7. But, you might need to write some technical documentation on how to do so for your end users. If you find yourself in such a situation, you can just cut-copy-paste this article into your own documentation. Preflight First, backup the device. When I did this upgrade I was flying without a net and didn’t bother to back the device I was upgrading up. Having said that, I also don’t keep any data on my device, so I would strongly recommend backing up before you do your upgrade if you do have content you want to make sure…
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SimpleMDM Now With Apps
SimpleMDM has updated their Mobile Device Management solution (my original writeup is here) to now include the ability to manage apps. The apps functionality really comes in two flavors. The first is the ability to load up an app. This is handled handed by clicking on Settings in the right hand navigation bar and then at the Settings pop-over, clicking on Apps. Here, you can load up an internal, enterprise app or an App Store app. Once you’ve loaded an app you can deploy it to devices by clicking on a group and then using the contextual menu to “Assign Apps.” Simple, as the name implies. The second aspect of…
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Volume Purchasing Program Now Available In More Countries
The Volume Purchasing Program is a program from Apple that allows you to buy gift codes en masse for distribution to users, either by mail merging them and sending them out or using a special tool for distribution, such as Apple Configurator or an MDM solution. If you’re in the United States and work with iOS, you’ve likely been using the Volume Purchasing Program for awhile. But for users in Australia, Canada, France, Germany, Italy, Japan, New Zealand, Spain and the United Kingdom, the Volume Purchasing Program is new and probably being well received. The Volume Purchasing Program allows users to receive the codes and install/purchase software without being gifted money…
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Backing Up And Restoring iOS Devices in iTunes
For many iOS deployment projects, iTunes is used as the primary deployment vehicle for the devices. iTunes can be used to “Backup” and “Restore” an iPad, similar to how you image desktop and laptop computers. The actual deployment process is straight forward. First we’ll create a backup in iTunes. Then we can deploy the backup using the Restore option within iTunes. Provided the backup is encrypted, the Restore option will maintain the maximum amount of data available. For example, if a device has been activated then the fact that it has been activated is maintained across a restore. As are the applications that are installed on the device. Create iTunes…
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Using Apple Configurator To Automate Casper MDM Enrollment
Enrolling iPads into the JAMF Casper MDM solution is done through Apple Configurator, messages or using links deployed to iOS devices as web clips. When doing larger deployments the enrollment process can be automated so that devices are automatically enrolled into Casper MDM when they are set up using an Enrollment Profile that is manually downloaded from Casper and deployed to device. Additionally, a certificate can be needed if the certificate is not included in the profile, an option available as a checkbox in the setup. While you hopefully won’t need to download the certificate, we’ll start there: Obtain the Certificate for the JSS Server To obtain the trust certificate…
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Apple Configurator 1.1 Released
Apple Configurator 1.1 was released on Monday. Configurator is updated through the App Store. It comes with a few new features, indicated on the App Store download page. My favorite part is probably that rather than let me do stupid things (which I am apt to do) I now get a screen warning me that I’m doing something stupid if Configurator doesn’t complete a sanity check against one of the profiles: Overall, the two updates that we’ve gotten to Configurator have been minor. The features and options, which make up the strategies that you deploy Configurator with, have remained pretty much the same. I look forward to seeing continued updates.
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Video on Setting Up Profile Manager in Lion Server