• Business

    Business Intelligence and ITIL

    A lot of importance is being placed on business intelligence again. It seems as though the promises that business intelligence was supposed to deliver got lost at some point, but that it’s oddly enough found its way back onto the path of productivity gains and ergo back into the minds of the IT pundits that drive the rhetoric of the industry. But what I don’t hear people talking about is applying business intelligence to the business of IT. A lot of resources are put into a wide variety of IT projects. But what drives the agenda? Are the allocation of those resources justified based on quantifiable metrics or are they…