Sometimes when you’re setting up permissions for certain folders using Microsoft Entourage, the process will fail. If it does you can still set permissions using the web portal. To do so, log into your webmail. Then control-click the folder in question and click on the Access Rights… button. Here, you will be able to define who can read, write or delete items. Make sure that if you’re giving someone access to a folder that you don’t forget to give access to the parent folder (eg – the parent folder to INBOX is the root of your email hierarchy). This is one of the more common mistakes we see there.