“My computer sometimes just runs slow,” “the fan on my laptop won’t turn off sometimes,” and “my network connection keeps dropping.” These are amongst the most annoying off problems to solve for our users because they are intermittent. And to exacerbate things, many of these users have these problems at home or at remote locations, making it difficult for systems administrators to see them. There is something I use in these cases, though, that has helped isolate these problems from time to time. Simply tell users to Control-Option-Command-Shift-Period when they have these problems. Doing so will run the sysdiagnose command and then open a Finder window with the output of the…