My latest @Inc article is now online at This piece focuses on what to do when things are going really good in an organization: more work! 

It starts a little like this:

Running a company can be really hard. But when everything lines up just right, you hit a stride.

The business feels like a well-oiled machine and almost seems to run itself. This is true not just for startup entrepreneurs but also for people who lead departments in larger organizations.

But of course, business is never really easy. Just when you’re riding the wave, a crash always lurks up ahead.

So if you’re fortunate enough to be in a positive place with your business, understand that this is the very time to become uncomfortable and take a hard look at every aspect of the operation.

A business should always be thinking about how to reinvent, even when the revenue is rolling in and morale is high.

My latest @inc piece is up at
Remember Nick Burns, the “company computer guy” played by Jimmy Fallon on “Saturday Night Live”? IT people have long been fixtures in the office (though hopefully seldom as grumpy as Nick). However, their jobs have been radically changed by two trends — the cloud and consumerization. The cloud has amplified what a small business can do by moving the physical server and network infrastructure that staff or consultants used to be needed to manage, to off-premises locations.
To read more, see

It may sound like a cliché, but nothing is truer for business owners: You’re only as good as your employees. And because nothing’s ever easy, few challenges are more delicate than keeping valuable employees happy and motivated.
To read more, see my post over at @inc at

My latest @Inc piece is available, this time on areas to be cognizant of before you jump into new markets or projects outside your core focus in small businesses. Hope you enjoy:
Business history is filled with examples of companies successfully entering new marketsand becoming leaders. Apple and smartphones. Netflix expanding from mailing DVDs to video streaming. LinkedIn becoming a dominant player in online recruiting. Tesla’s decision to leap into the market for battery–based power systems for homes, businesses and utilities.
To read more, visit:

You work for weeks, months, or years to build a business that is killing it. Then you get a huge new customer. You feel like you’ve been put on the map. But then the reality sets in. Maybe you won the business because you’re innovative, less expensive, faster, etc. But now you start getting completely destroyed by the overhead of making those sweet, sweet dollars from that new customer. Wouldn’t it have been great to have known about a few things to ask about? My response includes a few tips on how to work with them, that just might save you some serious margin!. Check it out at screen-shot-2016-11-18-at-11-39-09-am