OS X Server stores most logs in files that are in the /Library/Logs/ProfileManager directory. Logs are split up between php, devicemgrd.log, scep_helper.log, servermgr_devicemgr.log, profilemanager.log and others. In my experience, if there’s a lot of errors at first, or if the service doesn’t work, just reformat and start over. But, once a server is in production, you don’t want to re-enroll devices after you do that. So, as with all good error prodding, start with the logs to troubleshoot.
By default the logs can appear a bit anemic. You can enable more information by increasing the logging level. Here, we’ll shoot it up to 6, which can be done with the following command:
sudo debugDeviceMgr 6
Debug levels go all the way to 9, but at that point things get… Noisy. And to turn it back off, use:
sudo debugDeviceMgr 1
Basically, this command sets the required services in /Applications/Server.app/Contents/ServerRoot/System/Library/LaunchDaemons/ to debug mode as well as /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/config/com.apple.DeviceManagement.postgres-debug.plist and /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/config/com.apple.DeviceManagement.postgres.plist to configure debug mode. In other words, it touches a lot of services. And given how chatty some can be, only leave logging levels higher than I’d say 2 in the event of short-term troubleshooting.
krypted December 29th, 2016
Posted In: Mac OS X, Mac OS X Server, Mac Security, Mass Deployment
apple servers, failed, macos server, mdm logs, profile manager, queue, retry, state
It’s funny how you write an article exploring why technology initiatives fail and it ends up becoming another list article. But at least the spirit of the thing survived editorial. And a special thanks to the editors of this piece for making it more accessible! To read more on my perspectives around why various technology initiatives fail, see https://www.entrepreneur.com/article/280652
krypted August 31st, 2016
Posted In: Articles and Books
entrepreneur, failed, technology initiatives