I really enjoy chatbots. They can be way more pleasant to work with than some some service desks out there who are after cheaper rather than better support options for customers. And rarely do we see a service desk that isn’t growing at a slower rate than customer growth, so in most cases they’re fast to get to and easier to train that actual humanness. But some chatbots are amazing and others can be terrible. So let’s look at Asimov’s, er I mean, my laws of chatbots: Chatbots should be connected to an extensive list of content to analyze and make recommendations so they can meaningfully answer questions. Chatbots should…