On the Road

On the Road: DIA Again

For the second time in two months I got stuck in Denver International for the night in the middle of a layover.  But this time it was a completely different experience.  Last time I arrived at DIA at midnight after being delayed and after facing a snotty customer service desk ended up stuck outside the airport (the security gate was closed already) and proceeded to grab a hotel for 4 or 5 hours on my own dime only to come back to a standby flight where I got to sit in the center seat in the back of the plane.  This time though I arrived about 5 minutes after my connecting flight left.  So I proceed to the customer service desk to inquire about what to do to find I had automagically been transferred to another flight leaving at 8 in the morning, handed a voucher for a hotel room and a voucher for dinner at any of the restaurants in the area of the airport.  And the staff tracked down my bag to make sure I had it when I got home and was pretty much the nicest I’ve ever encountered at an airline.  So congrats to United for screwing up and then making it up to me.